The following discloses the information use, disclosure and security practices for the TEAM ALCHEMY SYSTEM’s web sites.
Information collected by us
We hold data for two distinct purposes.
Firstly, with consent, we hold data for those who wish to receive marketing communications from us.
Secondly, we hold data for those who use our online web application to administrate and/or complete TEAM ALCHEMY SYSTEM diagnostics, to produce TEAM ALCHEMY SYSTEM reports.
We will use and process your personal information, where you have requested us to do so, for the following purposes:
to register you as a user of our Site;
to provide you with online testing inventory services as requested by you;
to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
to manage queries, complaints, or claims.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
TEAM ALCHEMY SYSTEM does not sell or disclose data to any third party without your consent.
What information do we collect from you, and why?
If you expressly consent to receive marketing communications from us, we will collect and store your forename, surname, e-mail address and country, to enable us to direct you to the appropriate TEAM ALCHEMY SYSTEM representative in your country.
We will use your details to send you information about TEAM ALCHEMY SYSTEM news, products and services which may be of interest to you.
If you are completing a TEAM ALCHEMY SYSTEM diagnostic, we will collect and store:
• Your forename and surname – in order to print names on the report;
• Your e-mail address – to send reminders to complete parts of the diagnostic, confirm receipt of responses, and/or send copies of the report when compiled, if applicable;
• Responses to the TEAM ALCHEMY SYSTEM diagnostic itself – to calculate and compile a TEAM ALCHEMY SYSTEM report.
• We may additionally collect your organisation and department (this is optional, to assist account holders with file organisation) and gender, for the scripting of TEAM ALCHEMY SYSTEM reports.
TEAM ALCHEMY SYSTEM acts in two different capacities – as a data controller when processing customer data, and as a data processor in relation to the processing of individuals’ data for the purposes of compiling reports on behalf of our customers.
Who might we share your information with?
Your data may be accessed by TEAM ALCHEMY SYSTEM employees and by your TEAM ALCHEMY SYSTEM account holder(s).
Your data is also accessible to our server providers and contractors who have signed confidentiality agreements with us, and will be anonymised when used for research purposes.
As part of our research, we may also share collated, anonymised data publicly. If you’re completing a diagnostic about someone else and that person asks to view their data, your privacy will be protected.
What do we do with your information?
We use your responses to the TEAM ALCHEMY SYSTEM diagnostic to calculate your TEAM ALCHEMY SYSTEM preferences and to compile a report analysing upon these findings.
Your gender is used only to script reports and not in the calculation process.
Your data will be held in our secure database and can be accessed by an account holder (someone in your organisation) both as a reference and to produce further reports.
TEAM ALCHEMY SYSTEM is not responsible for the use of data by our account holders. We may use your information anonymously (and in conjunction with other data in our database) to look at general data trends in relation to team performance.
Our legal basis for processing data
When you provide us with your details for marketing purposes, you are asked expressly to consent to us processing and storing your personal data in line with this policy. You have the right to withdraw your consent at any time in accordance with this policy.
When you provide us with your details as part of the completion of a TEAM ALCHEMY SYSTEM diagnostic, this information is processed and stored on the basis of legitimate interest. This means that the data is required by TEAM ALCHEMY SYSTEM to fulfil the contract with you or your organisation to produce and issue a TEAM ALCHEMY SYSTEM report to you. You may request that your data be deleted.
When completing diagnostics or administering the TEAM ALCHEMY SYSTEM web application, you will be given the opportunity to consent to being contacted for marketing purposes in addition to receiving contact regarding the status of your diagnostic and report.
However, data is held separately, with each purpose clearly defined.
How long do we keep hold of your information?
There is currently no limit to how long data may be held.
It is up to the customer, as data controller, to ensure that data is not held longer than necessary for the purposes for which it is intended.
You can request for your data to be anonymised or deleted from TEAM ALCHEMY SYSTEM’s databases at any time.
TEAM ALCHEMY SYSTEM is not responsible for copies of reports downloaded by your account holder or others permitted access to your data by an account holder.
How can you access the information held about you?
If you purchased your own report, you can request a copy of this to be sent to you by e-mail at any time.
If your organisation purchased the report on your behalf, your account holder will usually provide the report for a particular purpose, e.g. at a course or event.
We are committed to responsible data management.
Data relating to identifiable individuals is only obtained, stored, processed and accessed:
For defined and justifiable purposes;
Securely and confidentially;
Respecting individuals’ rights of review and objection.
Unless required or permitted by law, personal data concerning race, politics, religion, health or sexuality is not processed without express consent. We value your trust in us.